Set up emergency contacts
If a check-in picks up signs that someone may be thinking about suicide, Okaya shows them a page with people and numbers they can reach right away. You decide what's on that page. Here's how to set it up.
Do this before you need it. The page only helps if the right names and numbers are already on it the day someone opens it.
What your members see
When a check-in picks up signs of suicidal thinking, Okaya stops and shows that member a page with crisis resources and a path to human support. The contacts you set up here are what fill that page. It's the same list for everyone in your organization, so pick people and numbers that anyone on your team could call.
The screen has two lists. People are real people your team can reach out to, like a First Sergeant, a chaplain or a peer support lead. Numbers are phone lines that don't need a name or a photo, like a crisis hotline or a counseling office.
Open Emergency contacts
Sign in to Okaya
Go to mindcheck.okaya.me and sign in with your leader account.
Open More, then Settings
Tap More in the bottom-right corner, then tap Settings.
Tap Emergency contacts
Under Organization, tap Emergency contacts. You'll see your People list at the top and your Numbers list below it.
Add a person
Use this for someone your team knows by name. A photo and a title make the contact feel personal in a moment of crisis, so add them when you can.
Tap Add contact
Under People, tap Add contact. The New contact window opens.
Enter their name, title and phone
Type their full name in Name. Title is optional, but it helps members know who they're calling, for example First Sergeant or Unit Chaplain. Then add the number they should call in Phone.
Set when they're available
Pick an option under Availability: Available 24/7, Mon-Fri, 8am-6pm, Weekdays, Weekends or Evenings. If none of those fit, choose Custom and type their hours in the box that appears. Be honest here. A member who calls at 2am and gets no answer is worse off than one who knew to call the hotline.
Add a photo
Under Contact photo, tap Upload image or drag a picture into the box. PNG, JPG and WebP all work, and Okaya crops it to a circle for you. Use a clear photo of their face.
Tap Save contact
They now appear in your People list with their availability underneath.
Add a number
Use this for a hotline or an office rather than one person. It only needs a name and a phone number.
Tap Add number
Scroll to the bottom of the Numbers list and tap Add number. The New number window opens.
Name it the way your team would
In Name, write what the line is, for example Suicide Prevention Hotline or Chaplain's Office. Use the name people already know it by.
Enter the number and save
Type the number in Phone, then tap Save number. It's added to your Numbers list.
Keep the list right
Each contact has four buttons on the right. The up and down arrows move it in the list, so put the contacts you most want people to call at the top. The pencil opens the contact so you can change it. The trash can removes it.
Check the list whenever someone changes roles, moves on or gets a new number. A wrong number on this page is the one mistake you really don't want to make.
That's it
The right people and the right numbers, ready before anyone needs them.
Frequently asked
Who sees these contacts?
Members of your organization, on the page Okaya shows when a check-in picks up signs that they may be thinking about suicide. Everyone in the organization sees the same list.
Will I be told when someone sees this page?
No. Okaya puts the resources in front of that person privately. You won't be told who. If you're worried about someone, that's a conversation, not a dashboard question.
What's the difference between People and Numbers?
People are named contacts with a title, availability and photo, like a First Sergeant or a chaplain. Numbers are lines that don't need a face, like a crisis hotline or a counseling office.
Do I need a photo for every person?
No, but it helps. A face someone recognizes makes it easier to pick up the phone. Without a photo, Okaya shows their initials.
Should I include a national crisis line?
Yes. Keep at least one number that answers 24/7, so there's always someone to call even when the people on your list are off duty.
How do I change or remove a contact?
Open Settings, tap Emergency contacts, then tap the pencil to edit it or the trash can to remove it.